Privacy Policy for SnowSignals

Effective Date: April 18, 2025

Welcome to SnowSignals! We are committed to protecting your privacy and ensuring a safe and secure experience when using our website. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our services.

1. Information We Collect

We collect information to provide and improve our on-the-ground snow forecasts. The types of information we may collect include:

Information You Provide Directly: Account details, such as your name, email address, and password, when you sign up. User content such as favorite areas and saved locations.
Information We Collect Automatically: Device information, such as IP address, browser type, and operating system. Usage data, including interactions with the app and features accessed.
Third-Party Information: Weather data, snow conditions, and other information from external sources integrated into the app.

2. How We Use Your Information

We use your information for the following purposes:

To provide core app functionality, including snow condition forecasts using our proprietary physics models combined with advanced weather data.
To personalize your experience, such as saving your favorite ski areas or custom regions.
To improve and troubleshoot the app using analytics tools.
To communicate with you, including sending product updates or responding to support requests.

3. Analytics

We use PostHog for analytics to understand app usage and improve functionality. This service collects anonymized usage data such as page views, feature interactions, and session durations. We use this data solely to improve our product and never sell it to third parties. For more information on PostHog's privacy practices, please visit their Privacy Policy.

4. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share information in the following cases:

With service providers: For hosting, analytics, and other technical infrastructure.
When required by law: To comply with legal obligations or enforce our Terms of Service.

5. Data Retention

We retain your data to provide and improve our services:

Account data: Retained until the account is deleted by the user.
Usage data: Retained indefinitely in anonymized form for analysis and improvement purposes.

Best practice is to retain data only as long as needed for its original purpose, so we may adjust these policies in the future to align with evolving legal or operational requirements.

6. Your Choices

Update or delete your account information.
Opt out of analytics tracking by contacting us at support@snowsignals.com.
Unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or contacting us directly.

7. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. Please use the app responsibly and report any concerns to support@snowsignals.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

Request access to the personal information we collect about you.
Request deletion of your personal information.
Opt out of the sale of your personal information (we do not sell personal information).

To exercise these rights, contact us at support@snowsignals.com. While we handle requests on a case-by-case basis, we strive to respond promptly to all inquiries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” above and notify you if necessary. Please review the policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us at: support@snowsignals.com